People Corporation has policies in place with respect to privacy and accessibility, which policies apply to its entities and divisions. Full details are provided below.
The central concepts of PIPEDA are Knowledge and Consent. Under PIPEDA, organizations are required to obtain the consent of individuals before acquiring and handling their personal information. In obtaining consent, it is the responsibility of the organization to identify the purpose(s) for which the personal information is being collected, as well as how it will be used, disclosed, etc., when the information is collected. The use or disclosure of such information is limited only to those purposes consented to by the individual.
Enrolment and claims information will be collected from plan sponsors for their plan members:
Enrolment and other plan member records will be secured in locked cabinets while on People Corporation premises. Such documentation will be retained for a reasonable period of time after the member has left the plan, or after the plan has terminated, to ensure any and all outstanding claims can be adjudicated in accordance with the plan design. When documentation is destroyed it will be shredded.
The following process will be used when responding to Privacy Act complaints:
A copy of the complaint, the investigation report, the outcome, along with a record showing the completion of any required remedial steps will be retained by People Corporation and will be made available to the Privacy Commission at their request.
People Corporation and its affiliates and subsidiaries in the Province of Ontario are committed to improving accessibility. Our accessibility policies are founded on the guiding principles identified in the Accessibility for Ontarians with Disabilities Act:
People Corporation has put the policies and procedures outlined in this document in place as required by the Accessibility for Ontarians with Disabilities Act (AODA) and confirms compliance with Ontario Regulation 429/07.
Please see our Accessible Customer Service Plan and Multi-Year Accessibility Plan below.
People Corporation is committed to training staff on Ontario's accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training includes:
New employees receive training within one week of their employment start date. Personnel will be trained when changes are made to policies or procedures. Training logs are maintained, listing the employees who have taken the required training and the dates the training was completed.
People Corporation is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities.
People Corporation will consult with people with disabilities to determine their information and communication needs.
Clients are encouraged to use their assistive devices in our offices. Staff if trained to ask clients if they require assistance prior to providing physical assistance or touching equipment.
Service animals are allowed entry to all areas accessible to the public. Staff will not interact with the animal.
Support persons are encouraged to accompany the client when the client chooses. The right to give or withhold consent for sharing of information remains with the client regardless of the presence of a support person.
In the event of a temporary service disruption planned or unplanned, in People Corporation's ability to accommodate people with disabilities, notice will be made. Notices will be posted at entrances and on relevant websites. Notice will include a predicted timeframe for resumption of service and any resources that are available in the meantime.
Clients are made aware of our policy and will be informed about the methods by which they can provide feedback on our accessibility policy and practices.
Clients are encouraged to provide feedback on the way People Corporation provides services to persons with disabilities. Clients may provide feedback verbally or in writing by:
Questions/complaints regarding policies or service will be responded to within 5 business days.
Any People Corporation policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Alternate forms of this document are available, upon request.
This 2014 to 2021 accessibility plan outlines the policies and actions that People Corporation and its affiliates and subsidiaries in the Province of Ontario will put in place to improve opportunities for people with disabilities.
People Corporation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
People Corporation is committed to providing clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information and plans, where necessary.
People Corporation will provide training to employees on Ontario's accessibility laws and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the duties of employees. People Corporation has taken steps to ensure all employees are provided with the training needed to meet Ontario's accessible laws by January 1, 2015. People Corporation and its affiliates and subsidiaries in the Province of Ontario will ensure that:
People Corporation is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. People Corporation will design all new websites to conform with WCAG 2.0.
People Corporation has taken the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015. People Corporation's Accessible Customer Service Plan encourages clients to provide feedback on the way we provide services to persons with disabilities. Clients may provide feedback orally or in writing by:
People Corporation will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016.
People Corporation will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.
People Corporation is committed to fair and accessible employment practices. People Corporation will ensure that reasonable accommodations are made for persons with disabilities during recruitment, assessment and selection processes and that reasonable accommodation is made for employees with disabilities throughout the duration of their employment with People Corporation. People Corporation will:
People Corporation will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces.
In the event of a service disruption, People Corporation will provide alternatives for obtaining service. Information will be posted in lobby/reception areas and/or websites.
For more information on this accessibility plan or to request an accessible format of this document at no additional charge, please contact: